This bank is extremely slow. It is best to bank at another bank
No one answers the phone but the answering machine is working great for direction & office hour info.
they have the worst customer service ever I went to make a deposit at my dads bank(he has been a customer for 40 years) and they ask me for the full account number or social and would not except his name or the last 4 of the account number and would not even look it up. I was so mad when I left this branch. No wonder why they have a voicemail that goes directly to their branch manager they are that bad. It is a security risk for someone to give me there account number and social for a deposit. no other bank does that. Update and of course the unprofessional manager never called back. if yo bank at this place please pull your money out and go to another bank
I do not normally write online reviews and i have been a long time SunTrust customer and i have continually watched the customer service get worse and I am now looking to switch to a local more regional bank.
Helpful staff when depositing coins or cashing checks, ATM is always the fastest way to make deposits and get cash
Suntrust Bank is a US Bank based in Frederick, Maryland. Suntrust Bank is located at 1700 Rosemont Ave, Frederick, MD 21702, USA.
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