I had a terrible experience with this establishment. I called and Kevin told me he'd be in the office by 10 the following day. I arrived at 10:30am and the doors were still locked. I waited for an hour. The shop didn't open until around 1:00pm. Eventually, he (Kevin) begin programming the two FOBs I brought with me. After 3 hours of waiting he was unable to program the FOBs and disabled my car in the process. Apparently, his failed attempt to properly programmed the FOB caused my car's computer to enter a 'safe' mode thereby, locking my ignition. So, my windows and sunroof were down and the ignition was locked. My car had to be towed to the dealership. NINE.....YES NINE days later(the dealership had to replace the ignition, the remote sensor unit and program the FOBs) I went to pickup my car from The Keyless Shop and they still charged me. The customer service was horrific!!! I had to call daily to get a status. I wouldn't allow to program my garage door opener for free.
These folks have helped me with many cars with multiple key issues. The pricing was always reasonable and we have yet to have a single failure through the years so I can't speak about warranty. Nice one stop shop for keys.
I got my key about 6 months ago. It randomly started to act funny so we thought it was the battery. When we opened up the key to replace the battery we found little pieces of folded up paper holding things together inside. When we took it back to the shop, the man working told us that if a part falls off they will typically just shove paper in there to hold it together. When I stated that they sold me a faulty key he even said that technically yes they did sell me a key that wasn't completely good. And then he said he would not do anything for me since I did not have the actually receipt with me. DO NOT BUY KEYS FROM HERE THEY SELL YOU FAULTY KEYS AND DONT FIX THE PROBLEM WHEN A PROBLEM OCCURS THAT THEY MADE HAPPEN!
I would be remiss if I fail to mention they offered me a rental and covered the cost of the repairs done by the dealership. The inconvenience and poor customer service was a nightmare.
They made a post on facebook stating they were cheaper then the dealerships and quoted prices. I was initially interested as I need 2 keys made but wrote a reply to their lie about being cheaper as follows and was banned from their fb for calling them out. Welp ya lost my buisness and everyone i know thanks! :) My comment "That's not cheaper. Mines a 2015 Chevy laser cut key and at Fitzgerald (Gaithersburg) it was $50.00 they had it in stock and was done on the spot. All the other dealerships wanted $125.00-$150.00 to send it off and do it. Also watch for any place telling you they need to program it to the car. A simple youtube search will show you how and save you the extra $100.00+ in labor. All i had to do was put my old key in and turn it to acc then take it out and turn the new one to acc and then try the locks and it was programed. Also look online alot of times you can just purchase a new shell and put the internals in it."
Kevin (shop person) very friendly, and informative. Very reasonable. Would absolutely come back should the opportunity arise. Trip worth every penny.
The Keyless Shop At Sears is a US Locksmith based in Frederick, Maryland. The Keyless Shop At Sears is located at 5500 Buckeystown Pike, Frederick, MD 21703, USA.
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