I have had problems since I moved to Frederick. Was returning my mail saying address change unable to forward. Was sent mail my friends that I never got. Now that I moved to a new address Went in on 8/16 placed filled out the change of address card handed it to the clerk was told I would get verification mail never came. Did change online 8.31 as of Saturday 9/9 still getting mail at old address.....boooo KUDOS TO TRACY found my COA and will make sure my mail is sent to correct address
I drop packages off here on a regular basis as an ebay seller with a daily need to go the post office. The staff are helpful, polite and courteous. They often go out of their way to help people. I've seen some very kind actions by staff for customers in line ahead of me. I can't imagine why this office has such a low rating. I will go out of my way to go to this site because I know the staff will be polite and helpful AND it boosts the speed of the packages I'm sending.
This US Post Office is always busy. It's what you would expect from a post office in downtown. The staff is always friendly and knowledgeable. If you have any questions you just have to ask and they're more than willing to help. They've in informed me of the best way to ship a package and save me money. They also have all the shipping materials needed right there up front. I always enjoy shipping my packages from this US Post Office.
If I could leave zero stars than I would! I called in because the small business that I work for scheduled a pickup yesterday and it never came. So I call in to make sure they stop by today because the packages need to get out to our customers. I call in and tell the guy about what happened, and I wasn't even upset...yet. He tells me I have the wrong post office, he wasn't part of the pickup and delivery department. So I asked him to please direct me to the branch that does do this. He proceeds to give me the number for getting/renewing a passport! Now I'm starting to get pissed. I call back and he starts with, "You just called in like 10 minutes ago, I can't help you". I proceed to tell him that the number he gave me was for a passport. He goes, "Oh try this one," and gives me another number (He finally gave me the USPS home number). So I call in, and I'm greeted with a different person. I figure, Oh there is no reason for me to be PO'd at this lady. So, politely, I tell her about what happened and what I need. She snappily replies that she can try to get a truck out there if I give her our address. I don't know my work address off the top of my head, so I look it up in about 15 seconds, and give it to her. She gets all frustrated with me and says she'll try to get someone out there, in her snappy tone. This was at FRICKEN 12:03! Usually the trucks deliver between 12 and 2! I told her that was fine, but clearly USPS is not fine. I met two very unpleasant workers today, one of which was very rude and the other that didn't know what he was doing and gave me false information. We usually deliver through USPS and UPS, and the people that pick up and deliver packages are always super kind and nice, but the office workers here are THE WORST!!! I am very disappointed in USPS's work!
The woman was extremely nice and went out of her way to be as helpful as possible. Not sure why their other ratings are low.
Us Post Office is a US Post Office based in Frederick, Maryland. Us Post Office is located at 201 E Patrick St, Frederick, MD 21701, USA.
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