Good fast service. Manager was very helpful and knowledgeable about the products they sell. The restrooms and the dining area was clean
Having said all that, the food is good and they will make any change you want for the most part, so that is nice.
We usually make mobile orders that can be picked up easily. The staff is polite and patient when you have kids that want substitutions for this sandwich and that soup in a bread bowl. You can get Mac n Cheese in a bread bowl, I mean seriously who does that? People who want it that way at Panera, that's who.
They have messed up customized orders everytime. Suggestion if your employees can't handle it don't give your customers the option to customize...... SMH
Food is typically great, but recently soup was filled less than half way. Asked if that was a mistake and told no. Fair enough. I wont be ordering that any more. Waste of money.
Not to belabor the point but a large Mac n Cheese in a bread bowl is like 15,000,000 million calories. Not really 15 million, but it seems plausible.
Smoothie DOWN! In one of my less graceful moves I dropped my full smoothie on the floor. Not only did the manager get down on hands and knees to clean it up he brought me a replacement free of charge and with a smile on his face. Great experience after an otherwise lack luster moment. Thank you!
Staff are friendly and great. There is a particular gentlemen I always see when I visit. Must be the hardest working person I have met. I hope he gets manager someday.
Panera Bread is a US Bakery based in Frederick, Maryland. Panera Bread is located at 1700 Kingfisher Dr, Frederick, MD 21701, USA.
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