Typical Best Buy. Great place to look at electronics before purchase. They also do price matching. Geek Squad warranties are rather expensive. Plenty of space in this store to walk around. Staff were very friendly here. Prices a little more than Walmart but equal after price match which includes certain online stores too.
Visiting this store is a complete waste of time, because the staff does not know the products they sell. A few months ago, I wanted to see the 4k TVs in person and get some "expert opinion" on the various options. Whenever I asked about any TV, the employee that was in the TV department would reply "that's a good TV". I'm not exaggerating. That was the extent of his knowledge. All the TVs that Best Buy sell are equally "good". I'm giving the store more than the minimum rating because at least it can adequately serve as a pickup location for orders. It is good enough for *that* purpose.
They need to learn how to answer a phone and better customer service skills!
This is a pretty large-sized Best Buy store with most departments having a wide variety of appliances and other department-specific items. When reserving a TV by ordering it online with in-store pick-up, the order went wrong which caused some inconvenience with about ten minutes being spent for the order to be completed. However, the guest services clerk was kind and quickly offered his help in helping us move the TV into our vehicle.
No one answered the phone two days in a row when I called. Sat on hold for 15 minutes each time. Guess I’ll purchase on Amazon instead.
They never answer the phone when calling to order or get info on something they have in store. I also went in to pre order the new apple watch coming out, but the guy didn't seem to interested in my questions. I guess they didn't want my money so I just purchased from the online apple store. This isn't the first time I've gone into this store and haven't received good help.
Best Buy is a US Electronics Store based in Frederick, Maryland. Best Buy is located at 7300 Guilford Dr, Frederick, MD 21704, USA.
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