Got a braclet for my girl. First off it broke within 6 months quality on the links is complete crap. Then once repaired she put it on. Within 6 hours it was broke again in a different spot not only did they not check other links but if the quality is that bad why even sell these items. 14 k. Gold is not even strong enough for how bad there quality control is.
Terrible customer service. Made a purchase 12 hours before a 25% storewide sale and returned the next day to return my purchase and I was not allowed to. It took 30 minutes to talk to a manager just to be told the head manager is the only one that can help me and that he/she was having "car troubles" Never shop here
Bought a neckless for Valentine's Day and gave it to her. She went to put it on and it broke never buying anything else from there again. This neckless was a 200 dollar neckless
Best Jewlery Store Ever!!!
My Wife’s Diamond came loose in her $5000 ring and she was told it would be 2 weeks before it would be ready for pick up to get fixs. the ring came back early and know one contact my wife by Phone or email to let her know her ring was ready for pick up and if she had not call them to check on the status of the ring she wouldn’t have know! When she asked a woman at the register why wasn’t she notified The lady‘s response was she gets paid to sell not to make calls to let people know that their stuff has came back to the store.....The worst worst worst customer service I will never ever do business with them again and I’m so sorry I spent so much money with them in the first place!!!!!!
Kay Jewelers is a US Jewelry Store based in Frederick, Maryland. Kay Jewelers is located at 5500 Buckeystown Pike Suite 281, Frederick, MD 21703, USA.
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