Went in with my fiancé to look at their beds. When I arrived the salesperson AdamMicheal was sitting on a bed with his shoes off talking to a friend. Once he started working with us his mother came in and he kept breaking away to talk to her. He was nice but not very professional. We ended up buying from Mattress Warehouse.
Why didn't we buy this sooner?! This bed is a dream. Michael was very friendly, and patient with us as we went through the various options. He really took the time to go over what the bed offered. Making sure that he not only address our concerns, but demonstrated how the bed could assist with it! I have been sleeping w/ the system for 3 weeks now, and I feel like a new person. Long gone are the achy back, and shoulders. The tension literally melts away as the bed absorbs the tension. Better yet, my iWatch hooks up with the bed (this is no joke), and adjusts the bed based on my workout for the day. I cannot remember the last time I was able to jump out of bed feeling this refreshed! If you are in the market for a bed make the investment. You will not be disappointed!
Beautiful new showroom. Service from Michael was excellent! He made sure that we thoroughly understood the bed that we selected, and didn't try to sell us anything we didn't need. We spent a little more than we had planned, but after sleeping on the bed I'm positive we made the right decision. If you need a new mattres, I highly recommend trying out Sleep Number. The day after delivery, Michael called to make sure everything was set up properly. A week later he called just to make sure we had found our sleep numbers and that we were sleeping okay. That's what I call customer service.
I recently stopped into the sleep number store to get help for a replacement to my cords and to set up my Sleep IQ account. Instead of taking the time to help me get a replacement or set up the account I was given a card with a customer service number to call.
I purchased the I10 Smart Bed. A very expensive bed. It was scheduled for delivery on 8/11 (two weeks from when I purchased it. Sleep Number called yesterday 8/9 and gave me a delivery time 2:30-6:30 pm. Today they sent me an email saying they can't deliver it for another two weeks...not tomorrow or in a couple days...TWO WEEKS. I have not been this angry in a long time.
It's funny the same sales person who was more than happy to bend over backwards to get the sale in the first place couldn't find the time to help solve a problem after they had my money.
I purchased a bed here 5 months ago. The sales people were very helpful. The bed arrived, the install guys did the best they could given that Sleep Number didn't provide the tools necessary for the install. They ended up putting the bed in a location that ripped all the cords from the bed out of the wall ruining the cords and my outlet. I've never been able to create a Sleep IQ account.
UPDATE: Michael from the store stepped in and called Sleep Number. He was able to get the bed back on the delivery schedule that I was promised. The bed was delivered and setup. I changed my rating from 1 star to 3. Thank you, Michael!
Sleep Number is a US Lodging based in Frederick, Maryland. Sleep Number is located at 5500 Buckeyestown Pike, Space 670, Frederick, MD 21703, USA.
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