I wish I could give them a 0. The community manager is extremely unprofessional. I live in waterside and they sent you letters blaming you for doing things with no proof. A neighbor called customer service and complained of a “Threat”. The community manager sent us a letter with a warning with no proof or without doing the proper investigation. She just took another’s Neighboor words and mailed a letter. So if You don’t Like your Neighbors, you can call customer service, make something Up and they will send you a letter with a warning. There are no rules, people use your parking and you have no right to complain, and if you complain, they will do nothing. I would not recommend anyone to buy in the Waterside area.
Staff needs to work on their proffesionalism. Made several service request to fix the same items due to the fact that they sent contractors who couldnt fix issue. Staff was rude and could careless about issues on the properties. Maybe their sales dept is on point but the rental staff are very unprofessional. I would give a zero if I could. If you see a clagett sign turn around and find another company.
I would rate a zero if it were an option. I would be skeptical of these people. I contacted them to see the property and because I wasn't available the next day on their time they never contacted me again. In the same email I had given "Susan Houck" days I could be available. She didn't bother to respond. No counters. Nothing. They are iffy. Beware. If they don't care about filling their apartments they truly wouldn't care about keeping their tenants. I would not trust them.
Not very responsive to renters. I feel more like a number. Agents seam more concerned with sales then rentals. Needs more vocal correspondence then email traffic.
Edit - My initial review was in the heat of the moment. After further dialogue with the management company we were able to resolve our issues. I appreciate Clagett taking the time to meet in person to further discuss everything, excellent customer service.
Clagett Enterprises Inc is a US Real Estate Agency based in Frederick, Maryland. Clagett Enterprises Inc is located at 7540 N Market St, Frederick, MD 21701, USA.
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