Not entirely bad, didn't leave exactly happy either. Generally the place looks good, nice displays of what they had to offer. Found the pricing to be standard Redwing high dollar stuff. Was greeted and sized quickly given some options. While I was there they were helping a deaf couple trying on multiple styles of boots and they were attentive and patient with them. Parking lot is absolutely a disaster.
I need lab safety shoes for work. My work place will cover up to a certain dollar amount for these shoes. I brought my form with me to this store. Without looking at the form, the sales person said it is this shoe (pointing to a specific shoe). I said it is not; my work does not require a specific shoe nor does it require a safety toe (which this shoe was). I kept telling him that I was told by my coworkers that it does not need a safety shoe and that it was not a specific single style of shoe. I walked out of this store practically in an argument with the sales person. I will not be returning.
Walked in got a hello. Looked all along the wall of boots picked up a few I was interested in, ZERO help. Someone walked in behind me and got a "Hello, how can I help you. Are you looking for something specific." I walked out and went back in when the store was empty, didn't even acknowledge that I was in the store. They were too busy talking about what was happening in there personal lives to help a costumer ready to spend almost $300 for a pair of boots. Too bad I had my last Redwing for over 8 years. Loved them and wanted another pair. Not coming back and likely switching brands.
Great product, some staff come off as lazy and disinterested. It may be because most people come in knowing what they want so the staff doesn't think they need to do much but sit around
Unlike some other reviewers I had no trouble with service here. The shoes cost a little more but they sure are more comfortable and last longer. I have now bought three pairs and will go back for a fourth.
Red Wing is a US Shoe Store based in Frederick, Maryland. Red Wing is located at 5831 G Buckeystown Pike, Frederick, MD 21704, USA.
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