They required payment in full up-front for a new hot tub in stock, then didn't deliver it within the 30 days stated on the contract. We made numerous inquiries as to when to expect delivery only to be met with rudeness. It finally arrived nearly 60 days later after we threatened to cancel the job. Our hot tub cover was filthy and looked used. The crew didn't stick around to ensure it would start up but promised to "be right over" if there were any problems. It wasn't operational, and they never came over to diagnose what was wrong despite our numerous calls and two different promised service calls. Again our phone calls and emails were met with extreme rudeness. They said to take a picture, send it to them and they would order the parts. Instead, we had another vendor properly diagnose the hot tub and we ordered the 2 parts that needed replaced on our "new" hot tub. They agreed to pay the invoice for the other vendor, but only if we signed a release stating "no further contact". We didn't feel comfortable signing away the warranty on their installation work. When we inquired about that, they said, they only offer a warranty on their shed installations, not hot tubs. So they don't guarantee their work as a licensed contractor. Funny, they made us sign a document all about their warranty. We are still hoping for a resolution, but would not ever recommend their products or services. This was a horrible experience.
Prices a bit high for the product I wanted.. I bought elsewhere.
Very helpful with ideas.
The person there didn't provide much information about the building process.
Just got back from visiting this business and I am extremely dissatisfied. When we first walked in the woman just stared at us without a word. We were friendly and said we were looking into a shed. Again she didn't say anything and just went back to being on the computer. I then asked about pricing and her response is "we don't have any pricing." I then asked how do they not have pricing and she rudely said that if they had pricing it would be an endless book. She then went back to her computer without another word. HORRIBLE CUSTOMER SERVICE !!!! I will never spend any money here and I will make sure I spread the word. Again HORRIBLE SERVICE AND EXPERIENCE. I am going to another company for my shed.
4 Outdoor Storage Shed Builder Garage Builder is a US General Contractor based in Frederick, Maryland. 4 Outdoor Storage Shed Builder Garage Builder is located at 10409 Old Liberty Rd, Frederick, MD 21701, USA.
Please contact with 4 Outdoor Storage Shed Builder Garage Builder using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find 4 Outdoor Storage Shed Builder Garage Builder opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find General Contractor in Frederick