Secondly, husband was told that the first pair would be done within a week. So, on the day they were supposed to be finished, my husband stops by to pick them up. They were not done, so the gentleman told him to come back in 45 minutes. My husband says he didn't have time, he'd come back another day. Almost a week later, he stops by and it's told the same thing again! Not done, come in 45 minutes. This went on for three weeks before my husband finally said he wouldn't leave the shop until they were compete.
I have used this service for many years. I have never been disappointed. The service is excellent. The knowledge and expertise of the owner is superb. I wouldn't go anywhere else.
He's really great and know what he's doing. I love his work
Very poor professionalism and serious lack of management skills. I'm all for supporting local business, but steer clear of this one.
Alex is great. Supurb job and very customer focused.
Finally got the shoes, and by the way, a rather poor job done on them. However, hubby decides that maybe it was a fluke and wanted another pair of shoes refinished. Similar story, took multiple weeks when promised a short timeline (seriously, I'm okay if it takes 3 weeks, just be honest from the get go!). The finish looks terrible and cheap, a poor job at best.
Alex did a great job fixing an expensive pair of Made In Maine shoes that I've had a long time.
My husband had multiple shoe repairs done here and not a single one of them went well. The first time we visited, he wasn't there and had a sign taped to the door saying he'd be back in 15. We waited well over 20 before my husband finally called and he arrived.
Cobblers Bench is a US Home Goods Store based in Frederick, Maryland. Cobblers Bench is located at 3 W All Saints St, Frederick, MD 21701, USA.
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