I was running late for a wedding to be held at Morningside Inn and needed to resize my watch. These guys were lifesavers. They took the links out of my watch and did it all for free even after I offered to pay them. And I got to the wedding on time to boot!
I purchased a diamond enhancer ring from Zales back in 2009, and loved it! After a couple of years the very small pieces began to crack. The ring had been sent out for sizing two times, and repaired multiple times because of the cracks on the fragile peices. I had purchased the protection plan w/the ring when I bought it. I highly recommend buying the protection just in case you ever have issues. I kept up w/my semiannual inspections which is a requirement for the plan to be valid. Long story short, when it became clear that the ring had not been repaired properly or was just 'over repaired' Zales made good on their protection plan and replaced my ring. I came in a very disappointed customer, but left a very happy one! It's nice to see in this day and age that a company will do the right thing and back up their promises, when you as a customer have done the right thing and followed the rules. Susie & Tom handled the situation well, and I will continue to be a Zales customer. I highly recommend this location!
Zales is a US Jewelry Store based in Frederick, Maryland. Zales is located at 5500 Buckeystown Pike, Frederick, MD 21703, USA.
Please contact with Zales using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Zales opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in Frederick