I was not impressed on how shady their billing quote was. All I was asked was how much was my deductible. No one quoted how much I was to pay on my way out of Top Gun Collison Repair back to pick the car. The gentleman who was taking the pictures mentioned after asking how much the deductible was, mentioned that he doubted whether I would pay the whole amount,(BAIT & SWITCH).They were not clear but we're very excited to take the payments. The explanation I got was that the pricing was more than fair and if I would have gone somewhere else I would have been billed more.
Irrespective of how minor the damage is you will be billed at a higher quote on your insurance deductible irrespective of whether your damage was a minor scratch or a major fender bender. They will get you on the amount of hours they bill you on paintwork and bodywork***.
Still not happy.
If you need to repair your car this is the place indicated the people in that place are kind and friendly, good deal to me repaired my car in the estimated time and did an excellent job ....
Other than that they did a nice job on the paintwork and bodywork,
Very good service, regular updates on jobs, etc. Highly Recommended
Great people and a job well done.
Prior to that I went around asking for estimates using images I had on my camera on quotes from their competitors, in town, Hagerstown and Montgomery county(more expensive because of the zone) and I was astonished at how much more they had quoted. I did this without revealing that I had already dropped my car off there.
They just moved and have a huge new location. Owner was very helpful and prompt in handling my insurance claim.
I understand you are running a business Top Gun Collison Repair . But there is a way to respond to customers without blaming an insurance company you have a contract with. Run a smart business. You have great potential to satisfy not just customers but more customers.
Thanks Top Gun Collison Repair for the nice job.
Top Gun Collison Repair is a US Car Repair based in Frederick, Maryland. Top Gun Collison Repair is located at 295 D Bucheimer Rd, Frederick, MD 21701, USA.
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