Terrible I will never buy anything from this store ever again. I purchased appliances from them 2weeks ago paid for installation, the installation company scheduled to install the appliances on the 13 of march and they never showed up I called them to find out why they didn't come&I the manager name Leila was very rude and unprofessional told me that there is not reason they just change like that and she hand up the phone on me. This is how sears treat their customers. I am really disappointed
Zero stars!!!
Great selection of clothes, tools, and workout equipment as well as appliances. They don’t sell electronics any longer. And while they have a great rewards program, THEIR CUSTOMER SERVICE SUCKS! Salespeople ignore and hide from me and my wife while looking to buy a spin bike. Ended up walking out and ordering it online for the deal, but wont be buying anything else there again....no surprise Sears will be the next long time retailer to close down which is sad, but understandable with their crappy in store service.
IF YOU SEE BROOKLYN WORKING ON THE FLOOR DONT ASK HER FOR HELP!!!
Now on Thanksgiving night there are 3 racks still without any price tags and this way Sear lost a lot of business .
Rest of the staff were very good and helpful. Feel sorry for the staff, they are supervised by such a horrible manager !!!!
The shift supervisor (Brooklyn) on Thanksgiving day was very unprofessional. she did not honor the sale tags that were marked on 3 racks. She kept removing the sale tags as I showed her and trashed them. She even refused to serve us at checkout . She sent us to another associate and kept checking out other customers.
I remember the early 2000s when people still went to this Sears. Now it's mostly dead. The only good thing is the Auto Center and Craftsman tools. The rest of the store is far behind other department stores like Macy's or JCPenny.
It's the Christmas season and you can barely find an open register. I finally found one with "only" six people in it. The cashier was incredibly slow, so it took 20 minutes while he badgered each person about getting a Sears card. I also had to listen to him belligerenty and loudly call anyone to the left of Donald Trump "stupid." Dude needs to be fired.
At checkout Another associate clearly told us that since those sale tags were on 3 racks that he will check with the manager and see if she will honor the sale Prices and when he asked she clearly said to him "I will not do it for those people"
Sears is a US Department Store based in Frederick, Maryland. Sears is located at 5500 Buckeystown Pike, Frederick, MD 21703, USA.
Please contact with Sears using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Sears opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Department Store in Frederick