The salesman Jim talked to his manager, told him of my emergency
The inventory they have is nice. However if you compare prizes on the stuff the quote you such as tile you or comparable items you can expect the list price to be a third of their "final discount price". As far as fruniture goes they have some exceptional pieces that really can't be found anywhere that I know of in the county or tristate area. With that said the first time we visited the store we were helped by a design consultant Elizabeth she was very patient, we came back today with the intentions of buying from her. However while walking in the store a Silvia tatarian "assisted us". We asked about Elizabeth and were saddened that she was separated from the company. We said okay we will just look around, Silvia followed us through the store and pushed fruniture at us, she was extremely rude, hard to understand and didn't even listen to what we were looking for. After we said no we didn't like a piece even after we tried to browse ourselfs without a pushy sales lady, she continued telling us all about the item. With all that said it gets much worse; my grandmother has cancer, she is almost 80 and has no hair therefore has a hat or sleeping cap(obviously ill). The pushy sales lady talked my poor sweet grandmother into a recliner she didn't even like, then started to recline the chair with my grandmother in it, my grandmother repeatedly told her to stop and had a clear since of fear as she was falling she was terrified, and yet the lady reclined the chair all the way back then continued to "sell" the chair while my grandmother laid reclined at an obviously uncomfortable position that caused her stress being leaned back so far. I literally couldn't believe the actions of this ms. Tatarian. We will be looking for another store to purchase from, as far as I'm concerned Fitzgerald is a no fly zone. Some of the staff are more friendly and helpful just stay clear of Silvia.
The day the chair was to be delivered (on a Saturday) I got a call from Amazon saying too bad, chair will not be delivered until mid week
I called everywhere and no one could help. I remembered that the former store was there (Routzhans?) and thought it was worth a call.Well I found out it was now Fitzgerald and the people could not have been nicer!
Can only give a 1 only got as far as hello can I help u find anything . Yes looking for a love seat recliner we have 2 styles one here n the———— She started talking to another associate never turn and said excuse me NOTHING . Told her never mind sorry to bother you RUDE UNPROFESSIONAL SALES PEOPLE looked like they had nice stuff but never mind SMH
The staff at Fitzgerald Home Furnishings were very helpful and nice. Gail and Missy were help resourceful when finding my son's new desk!
I will never shop anywhere else! I had ordered a lift chair to be delivered from Amazon in 2 days to take to my mother who had fallen and was very unstable.
and they sold me one right off the floor! Packaged it beautifully and put it in my truck ready to drive to PA to my mom. I am so appreciative for their kindness and understanding and the whole process took minutes
I highly recommend!
Silva and Mary were extremely helpful. They took the time to coordinate color scheme and room dimensions to fit furniture of my choice. Silva and Mary even worked on their day off and went out of their way to accommodate all my needs. Both ladies were very knowledgeable, helpful, gracious, and pleasant to work with.
Fitzgerald Home Furnishings is a US Furniture Store based in Frederick, Maryland. Fitzgerald Home Furnishings is located at 100 Routzahns Way, Frederick, MD 21701, USA.
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